Ep49: Designing places: Where architecture meets experience

How can architecture shape the way people feel in a destination?

In this episode of the CXD Podcast, Oliver King is joined by Guy Hollaway, Principal Partner at Hollaway Studio, to explore how design influences emotion, behaviour and connection. They discuss the role of architecture in destination design, creating spaces that connect with communities, and why wellness-led thinking is defining the future of the built environment.

Connect with Guy - https://www.linkedin.com/in/guy-hollaway-a5001726/

Discover more about Hollaway Studio and their work - https://www.hollawaystudio.co.uk/ and follow them on LinkedIn - https://www.linkedin.com/company/hollaway

Chapters:

00:00: The Impact of Physical Space on Customer Experience
02:05: Building Invention and Community Engagement
05:59: Innovative Design: The F51 Skate Park
11:58: Creating Emotional Connections Through Architecture
17:49: Anticipation and Experience in Architectural Design
23:53: Future Trends in Architecture and Community Wellbeing

More Episodes

featured-image

Ep49: Designing places: Where architecture meets experience

featured-image

Ep48: Build It Like You Mean It: Turning Vision into Action in a Legacy Infrastructure World

featured-image

Ep47: What retail can learn from the five-star lobby (pt.2)

featured-image

Ep46: What retail can learn from the five-star lobby

featured-image

Ep45: Why the hardest part of leadership has nothing to do with strategy

featured-image

Ep44: Prove it or Lose it: The CX Case for Investment

featured-image

Ep43: Grace Under Pressure: Designing Passenger Experience Through Disruption

featured-image

Ep42: Reimagining Shopping, Space and Experiences in Transit

featured-image

Ep41: No More Queues, No More Excuses: The AI Revolution in CX

Subscribe

Don’t miss an episode of the CXD Podcast.

Sign up now for your fortnightly dose of reimagination.

Other Perspectives

Designing customer experience in 2026 and beyond

Close the gap between design and delivery: 5 tips for success

10 design principles to build a strong foundation for trust

Trust could be costing you millions

4 ways to transform CX through cross-functional leadership

Children at aquarium

Turning visits into relationships: designing destinations that last

Louvre customer experience

Why too much choice hurts your destination

Making big ideas stick: How Engine unites vision and execution

Host don't operate

Host, don’t operate: the human side of designing destinations

Winning over hearts and minds: the secret to creating a lasting design and change culture

Destinations that people feel

Designing destinations that people feel

Why siloed CX strategies fail