Who we are

For more than a quarter of a
century, Engine has been helping
incredible businesses reimagine
their customer experiences.

Early pioneers in service design, we’ve since expanded our solutions and our reach to help global clients create effective, emotive multichannel experiences. Harnessing the power of emotion in CX, we connect people to brands, turning trust into money, joy into sales and compassion into confidence.

Our studios are in London and Dubai, but our expertise is global. We work closely with our clients as trusted partners, understanding their unique needs and challenges. Aligning everyone around a single vision, we help them to visualise and deliver the possible; brilliant experiences that keep customers coming back.

            CX without boundaries
          
            Blending consultancy, design, people, places and technology to create brilliant experiences.
          
            Experiences that evoke
          
            Using the power of emotion to ignite customer loyalty and recommendation.
          
            Reimagination, made real
          
            We’re completer-finishers, taking you from idea to implementation and beyond.
          
            Change that lasts
          
            Aligning your leaders and upskilling your teams to continuously design for your customers
          
            Partnerships that energises
          
            Co-creating with you and inspiring your teams to unleash your CX potential, together.
          
            Measuring what matters
          
            Our return-on-emotion philosophy uses the right metrics not just the obvious ones.