Reimagining
customer
experience,
together.

Blending consultancy and design to create multi-channel, multi-dimensional experiences, we partner with visionary organisations to turn customer connections into transformation and growth. Together.

We work with leading global brands to help them achieve better CX outcomes.
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Sainsbury's
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Dubai Airports
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LeShuttle

Experiences that evoke

We help our clients harness the power of emotion to better connect with customers.

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Your customer experience challenges don't fit into a box.
So, neither do our solutions.

Sainsbury's
International Supergrocer
LeShuttle
Logitech
Dubai Airports
Virgin Hotels
Mercedes-Benz

As your trusted CX partner, we help you imagine and deliver the possible.

Dubai Airports
30 %

uplift in food and beverage spend

Emirates
$ 90 m

savings delivered from original investment plan

Virgin Media
10000

frontline staff trained in first three years of the programme

Don’t just take our word for it…

"

The Engine team have really embraced our culture and become a key part of our team, their attention to detail and effort put into understanding our staff, business and customers has not only created the customer experience vision but enabled us to begin making it a reality and helping us get buy in across all levels of the business."

Ian Rabagliati Director of Product and Customer Engagement Eurotunnel LeShuttle
"

The Engine team are great. Smart, responsive, energetic and highly flexible; focusing on getting the job done and making a difference."

Director of Customer Experience Unite Students
"

I continue to partner with Engine on high-profile projects, developing compelling product and service strategy that heavily influenced and inspired our design, value propositions and delivery."

Product Marketing Lead Microsoft Surface
"

Engine has had more impact in three months than we have had in five years."

Mazhar Butt Head of Customer Experience Dubai Airports
"

They possess a unique combination of creativity, strategic thinking and commercial awareness, which is rare and difficult to replicate."

Product Marketing Lead Microsoft Surface
"

Engine proved themselves to be brilliant partners, and true global leaders in service design."

Customer Experience Director Premier Inn

Ready to
Reimagine?