For over 25 years, we’ve partnered with visionary organisations to reimagine their customer experiences.
Stories from
clients
Client Story
LeShuttle
LeShuttle recognised the need for transformation to meet rising customer expectations, navigate evolving international travel regulations, and stand out in an increasingly crowded market.
We partnered with them to shape a bold new Customer Experience vision, one that would transform the travel experience across both UK and French terminals. Together, we redesigned the journey for passengers and freight drivers, aligning operational change with the real needs of real people for today and tomorrow.
The result?
A one-of-a-kind rail travel experience, designed for the next 30 years.
Client Story
Hyperstore Experience
As shopping habits change at pace, this hyperstore needed to step ahead. As consumers move towards more frequent and smaller purchases, and online grocery shopping offers huge choice and convenience, leadership needed a future-proof vision that would move with these trends and their impact on the future in-store and online shopping experience.
We guided the team to create a vision for the customer's experience and how it could be implemented in stores and online.
