Capabilities

CX Insight

Build deeper relationships with customers by understanding how to create value and address unmet needs.

CX Vision

Align your organisation around a compelling end-to-end customer experience vision.

CX Design

Design a multi- dimensional experience that really works across every customer touchpoint.

CX Delivery

Deliver experiences that keep your customers coming back and your business growing.

Client Story

LeShuttle

LeShuttle recognised the need for transformation to meet rising customer expectations, navigate evolving international travel regulations, and stand out in an increasingly crowded market.

We partnered with them to shape a bold new Customer Experience vision, one that would transform the travel experience across both UK and French terminals. Together, we redesigned the journey for passengers and freight drivers, aligning operational change with the real needs of real people for today and tomorrow.

The result?

A one-of-a-kind rail travel experience, designed for the next 30 years.

Statistic

+ 10 pt

increase in NPS

The quality of work delivered by Engine Service Design has been exceptional, on each project they’ve delivered beyond expectations and not only created a clear Customer Experience Vison but also one that is actionable."

Ian Rabagliati Director of Product and Customer Engagement Eurotunnel LeShuttle

Engine were instrumental in shifting the organisation from thinking solely in terms of operations and infrastructure to starting with the passenger experience to inform our future design direction."

Vice President of Research Dubai Airports

Most significantly we’ve been able to create a cultural space, one that communicates the values of the Hyundai Motor Company Brand and reflects the needs and expectations of a younger market."

Manager at Hyundai Motor Company

Thanks to all the team members involved, and to Engine who supported us on this project. We’re extremely proud of our THAT “Lifestylers” on the shop floor, making a huge difference, one meaningful interaction at a time with our fantastic customers."

Grégoire Charpe-Civatte Director Customer Experience & Innovation MAF

Big ideas
need nuts
and bolts.

CX Insight

CX Vision

CX Design

CX Delivery

The result?

Ready to reimagine?

Big ideas need nuts and bolts.

CX Insight

CX Vision

CX Design

CX Delivery

The result?

Ready to reimagine?

Big ideas
need nuts
and bolts.