CX Insight & Analytics

Build trusted relationships with your customers by understanding how your customers feel, address unmet needs and where to create value.

CX Vision & Strategy

Align your organisation around a compelling end-to-end customer experience vision that inspires your people, informs decisions and de-risks investments.

CX Design & Enable

Design experiences that really work, that your teams can action and measure to keep customers coming back.

Client Story

LeShuttle

LeShuttle recognised the need for transformation to meet rising customer expectations, navigate evolving international travel regulations, and stand out in an increasingly crowded market.

We partnered with them to shape a bold new Customer Experience vision, one that would transform the travel experience across both UK and French terminals. Together, we redesigned the journey for passengers and freight drivers, aligning operational change with the real needs of real people for today and tomorrow.

The result?

A one-of-a-kind rail travel experience, designed for the next 30 years.

Statistic

+ 10 pt

increase in NPS

The quality of work delivered by Engine Service Design has been exceptional, on each project they’ve delivered beyond expectations and not only created a clear Customer Experience Vison but also one that is actionable."

Ian Rabagliati Director of Product and Customer Engagement Eurotunnel LeShuttle

Engine were instrumental in shifting the organisation from thinking solely in terms of operations and infrastructure to starting with the passenger experience to inform our future design direction."

Vice President of Research Dubai Airports

Most significantly we’ve been able to create a cultural space, one that communicates the values of the Hyundai Motor Company Brand and reflects the needs and expectations of a younger market."

Manager at Hyundai Motor Company

Thanks to all the team members involved, and to Engine who supported us on this project. We’re extremely proud of our THAT “Lifestylers” on the shop floor, making a huge difference, one meaningful interaction at a time with our fantastic customers."

Grégoire Charpe-Civatte Director Customer Experience & Innovation MAF

Big ideas
need nuts
and bolts.

CX Insight & Analytics

CX Vision & Strategy

CX Design & Enable

The result?

Ready to reimagine?

Big ideas need nuts and bolts.

CX Insight & Analytics

CX Vision & Strategy

CX Design & Enable

The result?

Ready to reimagine?

Big ideas
need nuts
and bolts.