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North Star
CX Insight & Analytics

Build trusted
relationships with
your customers

Understand how your customers feel, where to create value, and address unmet needs.

Get in touch
Is your growth problem
really a trust problem?

We help you uncover what customers truly feel, need and value.

By understanding how your customers feel, we reveal the moments that build loyalty, advocacy, and trust - and the gaps that hold you back. Our actionable insights, powered by Adoreboard, connect human emotion to financial impact and help you understand what's driving the highs and lows of your current experience.

  • Develop actionable insight to improve, reimagine or transform your CX.
  • Understand the feelings that drive customer behaviour and decisions.
  • Identify where unmet customers' needs and expectations exist.
  • Quantify the scale of the opportunities that will create the greatest impact.
  • Pinpoint the areas to focus on that will make the biggest difference, now and in the future.
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Our client stories

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Dubai Airports

A vision-led service improvement programme for one of the world’s busiest airports

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Virgin Hotels

Rewriting the rules of guest experience
with Virgin Hotels.

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As your trusted CX partner, we help you imagine and deliver the possible.

Unite Students
+ 60

sales conversion

Sainsburys
£ 4 m

saved from improved customer journeys

Virgin Media
£ 1.25 m

financial benefit from reduction in churn in the the first year

Together: What is it like working with us?

"

Engine were instrumental in shifting the organisation from thinking solely in terms of operations and infrastructure to starting with the passenger experience to inform our future design direction."

Vice President of Research Dubai Airports
"

The workshops Engine ran helped bring people out of the everyday and their comfort zone. The project environment helped team members explore new ways of working and learn something new about our customers."

Customer Experience Director Pegasus Life
"

We have to anticipate what our customers will need and expect and we have to be able to make the case for longer-term solutions while we're fixing what we have. Defining and designing a clear end-state, even two years ahead, that our senior executives can sign-up to is a vital step."

Customer Information Operations Lead Transport for London

Other capabilities

Ready to reimagine?

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