Ep41: No More Queues, No More Excuses: The AI Revolution in CX

Imagine a world where you never wait on hold again. Where AI handles the simple, and humans focus on the complex. That world isn’t coming—it’s already here. In episode 41 of the CXD Podcast, Oliver King is joined by Matt Baron, Founder & CEO of Avocado55 where they break down the real impact of agentic AI on customer service and how businesses must rethink their operating models. The future of CX is being rewritten—who will get it right?

Connect with Matt Baron.

Find out more about Avocado55.

Chapters

03:20: The Capabilities of Agentic AI
10:21: Enhancing Human Interaction with AI
12:59: The Future of Customer Support Models
17:54: The Shift in Human Roles in Customer Service
20:35: Agentic AI in Customer Service
24:49: Navigating Risks and Ethical Considerations
30:12: Implementing Change: Strategies for Leaders
33:42: The Future of Customer Experience with AI

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Ep42: Reimagining Shopping, Space and Experiences in Transit

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Ep41: No More Queues, No More Excuses: The AI Revolution in CX

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Ep40: AI, Work, and the Human Experience

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Ep39: AI-Driven CX Design for a New Generation

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Ep38: Making travel accessible to everyone

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Ep37: Designing Customer-Centric Railway Stations

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Ep36: Reimagining Customer Experience in Railways

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