North Star

Ep42: Reimagining Shopping, Space and Experiences in Transit

Play and subscribe to the series.
Subscribe

Airport retail isn't just about duty-free transactions, it's about transformation. 

 

In this episode, Oliver King is joined by Hugo Vanderschaegh, Managing Partner of Altavia Travel Retail, to explore how airports can create experience-led spaces and drive commercial success. From personalisation and pre-trip engagement to local products and a stronger sense of place, they unpack what it takes to turn terminals into destinations passengers enjoy. 

 

Connect with Hugo. 

Find out more about Altavia Travel Retail. 

 

Chapters

  • 02:40: The Transformation of Duty-Free Shopping
  • 07:09: Opportunities in Travel Retail 
  • 14:30: Personalisation in Travel Retail
  • 16:14: Future trends in Travel Retail 
  • 18:48: Creating Unique Airport Experiences
  • 22:34: The Role of Airports in Cultural Connection 
  • 25:18: Sense of Place in Airport Design 
  • 28:26: Innovating Duty-Free Experiences 
  • 30:23: The Future of Travel Retail
More Episodes

Subscribe

Don’t miss an episode of the CXD Podcast.

Sign up now for your fortnightly dose of reimagination.

Other Perspectives

Rethinking CX measurement
Read more
Trust: the CX metric that actually matters
Read more
Engine doing
Driving the case for CX Design investment
Read more
Engine becomes an Employee-Owned Trust
Read more
Designing customer experience in 2026 and beyond
Read more
Close the gap between design and delivery: 5 tips for success
Read more
10 design principles to build a strong foundation for trust
Read more
Trust could be costing you millions
Read more
4 ways to transform CX through cross-functional leadership
Read more
Children at aquarium
Turning visits into relationships: designing destinations that last
Read more
Louvre customer experience
Why too much choice hurts your destination
Read more
United team
Making big ideas stick: How Engine unites vision and execution
Read more
Modal Image
Get in touch