Ep42: Reimagining Shopping, Space and Experiences in Transit

Airport retail isn't just about duty-free transactions, it's about transformation.

In this episode, Oliver King is joined by Hugo Vanderschaegh, Managing Partner of Altavia Travel Retail, to explore how airports can create experience-led spaces and drive commercial success. From personalisation and pre-trip engagement to local products and a stronger sense of place, they unpack what it takes to turn terminals into destinations passengers enjoy.

Connect with Hugo.

Find out more about Altavia Travel Retail.

Chapters

02:40: The Transformation of Duty-Free Shopping
07:09: Opportunities in Travel Retail
14:30: Personalisation in Travel Retail
16:14: Future trends in Travel Retail
18:48: Creating Unique Airport Experiences
22:34: The Role of Airports in Cultural Connection
25:18: Sense of Place in Airport Design
28:26: Innovating Duty-Free Experiences
30:23: The Future of Travel Retail

More Episodes

featured-image

Ep48: Build It Like You Mean It: Turning Vision into Action in a Legacy Infrastructure World

featured-image

Ep47: What retail can learn from the five-star lobby (pt.2)

featured-image

Ep46: What retail can learn from the five-star lobby

featured-image

Ep45: Why the hardest part of leadership has nothing to do with strategy

featured-image

Ep44: Prove it or Lose it: The CX Case for Investment

featured-image

Ep43: Grace Under Pressure: Designing Passenger Experience Through Disruption

featured-image

Ep42: Reimagining Shopping, Space and Experiences in Transit

featured-image

Ep41: No More Queues, No More Excuses: The AI Revolution in CX

featured-image

Ep40: AI, Work, and the Human Experience

Subscribe

Don’t miss an episode of the CXD Podcast.

Sign up now for your fortnightly dose of reimagination.

Other Perspectives

Making big ideas stick: How Engine unites vision and execution

Host don't operate

Host, don’t operate: the human side of designing destinations

Winning over hearts and minds: the secret to creating a lasting design and change culture

Destinations that people feel

Designing destinations that people feel

Why siloed CX strategies fail

Why the approach to loyalty is broken – and what to do about it

The science of feeling: why emotion is the hidden driver of customer experience

Six ways to improve customer experience in aviation

Dubai Aiport Passenger Experience

9 key learnings from working with Dubai Airports

6 reasons customers personas can help you create experiences your customers love

5 ways a company can benefit from a service blueprint

How target customer journey mapping can revolutionise the customer experience