North Star

Ep48: Build It Like You Mean It: Turning Vision into Action in a Legacy Infrastructure World

Play and subscribe to the series.
Subscribe

What does it really take to change when everything around you is built for yesterday?

In this episode of the CXD Podcast, Oliver King is joined by Ian Rabagliati, Product Director at LeShuttle, where they unpack how to move past the weight of legacy systems, co-create change with the people who deliver it, and keep momentum alive with progress everyone can see.

Connect with Ian. 

Chapters: 

  • 00:00 - The Dilemma of Legacy Businesses
  • 01:31 - Transforming Vision into Reality
  • 04:22 - The Importance of Starting
  • 06:48 - Phased Approach to Change
  • 10:08 - Design Thinking in Infrastructure
  • 15:22 - Agile Methodologies in Physical Environments
  • 19:41 - Putting Customers Back at the Centre
  • 23:35 - Building Belief Through Visible Changes
More Episodes

Subscribe

Don’t miss an episode of the CXD Podcast.

Sign up now for your fortnightly dose of reimagination.

Other Perspectives

Designing customer experience in 2026 and beyond
Read more
Close the gap between design and delivery: 5 tips for success
Read more
10 design principles to build a strong foundation for trust
Read more
Trust could be costing you millions
Read more
4 ways to transform CX through cross-functional leadership
Read more
Children at aquarium
Turning visits into relationships: designing destinations that last
Read more
Louvre customer experience
Why too much choice hurts your destination
Read more
United team
Making big ideas stick: How Engine unites vision and execution
Read more
Host don't operate
Host, don’t operate: the human side of designing destinations
Read more
CX Vision
Winning over hearts and minds: the secret to creating a lasting design and change culture
Read more
Destinations that people feel
Designing destinations that people feel
Read more
Why siloed CX strategies fail
Read more
Modal Image
Get in touch