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Ep39: AI-Driven CX Design for a New Generation

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In episode 39 of the CXD podcast, Oliver King is joined by Innovation and Human-Centred AI-expert, Karolin Ahlqvist to explore customer experience in the AI era. They discuss designing to tackle information overload and human-AI collaboration to create better solutions.  

Connect with Karolin Ahlqvist. 

Chapters:

  • 02:05: Customer Experience Needs of Organisations
  • 03:37: The Impact of Digital Dementia on Youth
  • 07:07 Designing for Neurodiversity 
  • 09:47: AI Date Models and Climate Change 
  • 12:47: AI's Role in Enhancing Customer Experience
  • 17:05: Implementing AI into the Workflow
  • 22:52: The Future of Work and AI Collaboration
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