Ep30: Airports as Destinations: Enhancing Place through Travel

In episode 30 of the CXD podcast, Olly is joined by James Samperi and David Pinder to discuss how airports are now being seen as destinations in their own right. The conversation covers the importance of customer experience in the design and development of airports and covers the challenges of designing and improving airports, whether it's a greenfield site or an existing operational airport, and how collaboration is vital. Tune in to discover more about the concept of an Experience Master Plan - an approach to planning and designing the target experience for passengers, considering various dimensions beyond the physical infrastructure - and bridging the gap between operational and infrastructure plans.

Download your copy of our Passenger Experience Strategy Checklist.

Chapters:

2:58: Customer experience in airport design
6:26: Airports as a destination
14:46: Designing for existing operational airport
20:17: The importance of collaboration in airport design
23:37: The success of Helsinki airport's collaboration
28:06: Sense of place
32:00: Bridging the gap: Operational and infrastructure plans
34:40: Understanding the experience master plan

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Ep37: Designing Customer-Centric Railway Stations

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Ep36: Reimagining Customer Experience in Railways

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