Ep28: Making Airports Accessible for All: 5 Design Considerations

In this second episode in our Aviation Series of the CXD podcast, Oliver King and David Pinder discuss the importance of accessibility and inclusivity in airport passenger experiences.

This episode highlights the need for airports to prioritise accessibility and adopt universal design principles to create environments that are accessible for all people. Oliver and David take you through the 5 considerations to design a fully accessible and inclusive airport, and discuss how improving the experience for passengers with disabilities also enhances the overall reputation of the airport and increases revenue opportunities.

Read our blog on Adapting Passenger Experience Strategies.

Download your copy of our Passenger Experience Strategy Checklist.

Chapters:

01:53 Accessibility in the Aviation Industry
04:22 Positive Changes in Accessibility
06:42 Importance of Accessibility and Inclusivity
08:52 Business Benefits of Accessibility
09:39 Considerations for Designing Accessible Airport Experiences
11:58 Adopting Universal Design Principles
14:53 Diverse Services & Amenities
16:22 Cultural Sensitivity in Airport Design
18:20 Creating Comfortable Sensory Experiences
19:58 Customer-Centered Approach

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