Ep 19: Decisive Pace: Mastering the Art of Fast & Slow through Service Design

In this episode, Oliver King dives into the art of decision-making, as he tackles the "Challenge of Fast and Slow." He explores how a lack of balance between rapid action and careful deliberation can lead to disjointed customer experiences, the key signs of imbalance, and the strategies you need to strike the perfect pace.

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Ep44: Prove it or Lose it: The CX Case for Investment

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Ep43: Grace Under Pressure: Designing Passenger Experience Through Disruption

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Ep42: Reimagining Shopping, Space and Experiences in Transit

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Ep41: No More Queues, No More Excuses: The AI Revolution in CX

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Ep40: AI, Work, and the Human Experience

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Ep39: AI-Driven CX Design for a New Generation

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Ep38: Making travel accessible to everyone

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Ep37: Designing Customer-Centric Railway Stations

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Ep36: Reimagining Customer Experience in Railways

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Other Perspectives

6 Reasons customers personas can help you create experiences your customers love

5 Ways a company can benefit from a service blueprint

How target customer journey mapping can revolutionise the customer experience

9 Steps to create a compelling vision

Solving the rail industry's biggest challenges

Solving the rail industry's biggest challenges through CX design

How CXD can help you stand out

How Customer Experience Design can help you stand out

Six Top Tips For Designing Great Visitor Experiences

Designing Visitor Experiences: The Five Touchpoints That Matter Most

Designing Travel Experiences That Matter

Beyond efficiency: Why accommodating every passenger matters

Access all areas: Why airports need to adapt their passenger experience strategies

Customer Experience Design - the bridge between strategy and delivery