North Star

Ep 7: Crafting the Customer Experience through Design and Development

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Join Oliver King to explore designing standout customer journeys. Move from reactive approaches to proactive experiences, focusing on Customer Experience Design, Innovation, and Implementation.

Learn from Starbucks' memorable moments, Dyson's innovation ethos, and IKEA’s efficient concept-to-product journey.

Reflect: Are your designs impactful? Up next: Improving design quality for unparalleled customer experiences. 
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