North Star

Ep 4: Building a Customer-Centric Culture & Management

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Join Oliver King for a deep dive into 'Customer Centric Culture & Management'.

Today, we spotlight the four key attributes: Governance and Management, The Right People, Learning Culture, and Colleague Engagement.

Understand their role in embedding customers into a company's core. See how giants like Salesforce make customer-centricity their ethos, exemplified by their 'Trailblazer Community'.

Is your business truly customer-focused? Stay with us for more insights on customer-centricity. 
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