North Star

Ep 1: An Introduction to Customer Centricity

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Explore the transformative power of customer-centricity in our podcast series. Discover why placing customers at the heart of your business is pivotal in today's market.

Through real-world examples like Netflix and Apple, we understand how this strategy benefits businesses, customers, and employees. We delve into the challenges and rewards and unveil the six pillars defining customer-centric organisations. Ideal for entrepreneurs, CX professionals, or anyone curious about exceptional customer experiences.
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