Ep22: Creating Change: Embracing Customer-Centric Transformation

Dive deep into the world of customer-centricity with Oliver King on the latest episode of CXD Podcast.

In this electrifying session, Oliver unpacks the indispensable shift towards customer-focused strategies that spell the difference between thriving and surviving in today's competitive landscape.

More Episodes

featured-image

Ep46: What retail can learn from the five-star lobby

featured-image

Ep45: Why the hardest part of leadership has nothing to do with strategy

featured-image

Ep44: Prove it or Lose it: The CX Case for Investment

featured-image

Ep43: Grace Under Pressure: Designing Passenger Experience Through Disruption

featured-image

Ep42: Reimagining Shopping, Space and Experiences in Transit

featured-image

Ep41: No More Queues, No More Excuses: The AI Revolution in CX

featured-image

Ep40: AI, Work, and the Human Experience

featured-image

Ep39: AI-Driven CX Design for a New Generation

featured-image

Ep38: Making travel accessible to everyone

Subscribe

Don’t miss an episode of the CXD Podcast.

Sign up now for your fortnightly dose of reimagination.

Other Perspectives

Six ways to improve customer experience in aviation

Dubai Aiport Passenger Experience

9 key learnings from working with Dubai Airports

6 reasons customers personas can help you create experiences your customers love

5 ways a company can benefit from a service blueprint

How target customer journey mapping can revolutionise the customer experience

9 steps to create a compelling vision

Solving the rail industry's biggest challenges

Solving the rail industry's biggest challenges through CX design

How CXD can help you stand out

How Customer Experience Design can help you stand out

Six top tips for designing great visitor experiences

Designing visitor experiences: The five touchpoints that matter most

Designing travel experiences that matter

Beyond efficiency: Why accommodating every passenger matters