Other Perspectives
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More Episodes
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Ep47: What retail can learn from the five-star lobby (pt.2)
Ep46: What retail can learn from the five-star lobby
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Ep45: Why the hardest part of leadership has nothing to do with strategy
Ep44: Prove it or Lose it: The CX Case for Investment
Ep43: Grace Under Pressure: Designing Passenger Experience Through Disruption
Ep42: Reimagining Shopping, Space and Experiences in Transit
Ep41: No More Queues, No More Excuses: The AI Revolution in CX
Ep40: AI, Work, and the Human Experience
Host, don’t operate: the human side of designing destinations
Winning over hearts and minds: the secret to creating a lasting design and change culture
Designing destinations that people feel
Why siloed CX strategies fail
Why the approach to loyalty is broken – and what to do about it
The science of feeling: why emotion is the hidden driver of customer experience
Six ways to improve customer experience in aviation
9 key learnings from working with Dubai Airports
6 reasons customers personas can help you create experiences your customers love
5 ways a company can benefit from a service blueprint
How target customer journey mapping can revolutionise the customer experience
9 steps to create a compelling vision