North Star

Ep 16: Designing a CX Vision

Play and subscribe to the series.
Subscribe


Welcome to another episode of CXD, where we explore the world of design and customer experience. Today, we have a special guest, Ian Rabagliati, Director of Product and Customer Engagement at Eurotunnel LeShuttle.In this episode, Ian shares the unique story of LeShuttle, its challenges, and how they embarked on a transformative project.

We delve into the stages of their customer experience program, challenges faced and milestones achieved. Ian also talks about the collaborative process and the project's tangible impacts. Join us as we learn from Ian's insights, lessons, and reflections on how this project has shaped his approach to future challenges.

Connect with Ian. 
More Episodes

Subscribe

Don’t miss an episode of the CXD Podcast.

Sign up now for your fortnightly dose of reimagination.

Other Perspectives

Sticky notes on a wall
Stop fixing the wrong customer experience problems
Read more
Revealing the $213.56 billion trust gap in luxury retail
Read more
Man behind camera
The trust your metrics can't see
Read more
Filming in store
How luxury brands can build trust through digital experiences
Read more
Payment moment
Trustworthiness isn't a statement. It's a pattern of moments
Read more
Why the post-purchase experience matters in luxury
Read more
Luxury retail shop window
3 reasons why luxury personalisation fails
Read more
Luxury Retail shopping browsing
The true cost of scaling luxury
Read more
Male working behind til
3 signs your CX strategy is ignoring how your customers feel
Read more
How to talk about trust at board level
Read more
What an effective CX measurement system really looks like
Read more
5 ways to design customer experiences that build trust
Read more
Modal Image
Get in touch