North Star

Ep 16: Designing a CX Vision

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Welcome to another episode of CXD, where we explore the world of design and customer experience. Today, we have a special guest, Ian Rabagliati, Director of Product and Customer Engagement at Eurotunnel LeShuttle.In this episode, Ian shares the unique story of LeShuttle, its challenges, and how they embarked on a transformative project.

We delve into the stages of their customer experience program, challenges faced and milestones achieved. Ian also talks about the collaborative process and the project's tangible impacts. Join us as we learn from Ian's insights, lessons, and reflections on how this project has shaped his approach to future challenges.

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