North Star

Ep 16: Designing a CX Vision

Play and subscribe to the series.
Subscribe


Welcome to another episode of CXD, where we explore the world of design and customer experience. Today, we have a special guest, Ian Rabagliati, Director of Product and Customer Engagement at Eurotunnel LeShuttle.In this episode, Ian shares the unique story of LeShuttle, its challenges, and how they embarked on a transformative project.

We delve into the stages of their customer experience program, challenges faced and milestones achieved. Ian also talks about the collaborative process and the project's tangible impacts. Join us as we learn from Ian's insights, lessons, and reflections on how this project has shaped his approach to future challenges.

Connect with Ian. 
More Episodes

Subscribe

Don’t miss an episode of the CXD Podcast.

Sign up now for your fortnightly dose of reimagination.

Other Perspectives

Designing customer experience in 2026 and beyond
Read more
Close the gap between design and delivery: 5 tips for success
Read more
10 design principles to build a strong foundation for trust
Read more
Trust could be costing you millions
Read more
4 ways to transform CX through cross-functional leadership
Read more
Children at aquarium
Turning visits into relationships: designing destinations that last
Read more
Louvre customer experience
Why too much choice hurts your destination
Read more
United team
Making big ideas stick: How Engine unites vision and execution
Read more
Host don't operate
Host, don’t operate: the human side of designing destinations
Read more
CX Vision
Winning over hearts and minds: the secret to creating a lasting design and change culture
Read more
Destinations that people feel
Designing destinations that people feel
Read more
Why siloed CX strategies fail
Read more
Modal Image
Get in touch