Capabilities - CX Design

Can you translate your CX vision into action on the ground?

We take big picture thinking and design experiences that work in real life and keep customers coming back.

We’ll work with you to detail your customer experience and create an actionable roadmap for change across touchpoints and teams.

Design your products and services so they can be delivered.
Detail what needs to be in place to operate the service and experience successfully.
Define requirements to ensure your clear on scope and investment.
Build a roadmap that can be actioned by your teams and partners.

Mercedes-Benz

Making aftersales a reason to return for Mercedes-Benz customers

Logitech

Designing the future of work,
together.

ANA Airports

14 %

increase in passenger satisfaction

Sainsbury’s

20 pt

NPS uplift

Hyundai

4 x

increase in expected visitors in first 18 months

Most significantly we’ve been able to create a cultural space, one that communicates the values of the Hyundai Motor Company Brand and reflects the needs and expectations of a younger market."

Manager at Hyundai Motor Company Hyundai Motor Company

Approachable. Sympathetic to the different views within the business. Engine are the kind of people we can work with; the kind of company we want onside when we want to make practical progress."

Senior design leader Global consumer-technology brand

I would like to thank Engine for their dedication and expertise in helping us navigate the very challenging brief we set and congratulate them on their award-winning work."

Head of Customer Experience, UK strategic rail programme

Their collaborative and flexible manner has delivered another great piece of work delivered through a solid and creative approach."

Head of Customer Experience Design Bupa

Design an  
experience that
really works

CX Insight

CX Vision

CX Delivery

Ready to reimagine?

Design an experience that really works

CX Insight

CX Vision

CX Delivery

Ready to reimagine?

Design an  
experience that
really works