July 2022 update - check out our latest resources on top companies for customer service and employee experience:
Five Top Automotive Brands for Customer Experience in 2022
Five Top UK Companies for Employee Experience in 2022
Five Top UK Retail Brands for Customer Experience in 2022
Top 10 best UK brands for customer service and experience in 2018.
As we release the results of our fifth annual Customer Experience Report, Engine director and co-founder, Joe Heapy talks to Consultancy UK about what the top 10 best UK brands for customer service and experience are doing right.
| 2018 Ranking | Company |
| 1 | Amazon |
| =2 | Lloyds Bank (New Entry) |
| =2 | John Lewis |
| 3 | Tesco |
| 4 | Marks & Spencer |
| 5 | British Airways (New Entry) |
| 6 | Sainsbury’s |
| =7 | Santander (New Entry) |
| =7 | Barclays |
| =7 | Nationwide |
| =8 | Premier Inn |
| =8 | Apple |
| 9 | Sky |
| =10 | Virgin Media |
| =10 | Halifax (New Entry) |
| =10 | Vodafone (New Entry) |
| =10 | Asda (New Entry) |
Read the full article here.
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