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North Star
CX Insight

Build deeper
relationships with
your customers

Understand how to create value
and address unmet needs

Get in touch
Is your growth problem
really a connection
problem?

We help you uncover what customers truly need, feel, and value.

By exploring the emotions your experience creates today, we find the moments that build loyalty, advocacy and trust — and the gaps that hold you back. Our insights identify how to unlock the potential of your customer experience now and in the future.

  • Better understand existing & evolving audiences.
  • Understand where unmet customer's needs and expectations exist.
  • Identify opportunities across the end-to-end journey.
  • Develop actionable insights to reimagine your CX.
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Our client stories

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Dubai Airports

A vision-led service improvement programme for one of the world’s busiest airports

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Virgin Hotels

Rewriting the rules of guest experience
with Virgin Hotels.

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As your trusted CX partner, we help you imagine and deliver the possible.

Unite Students
+ 60

sales conversion

Sainsburys
£ 4 m

saved from improved customer journeys

Virgin Media
£ 1.25 m

financial benefit from reduction in churn in the the first year

Together: What is it like working with us?

"

Engine were instrumental in shifting the organisation from thinking solely in terms of operations and infrastructure to starting with the passenger experience to inform our future design direction."

Vice President of Research Dubai Airports
"

The workshops Engine ran helped bring people out of the everyday and their comfort zone. The project environment helped team members explore new ways of working and learn something new about our customers."

Customer Experience Director Pegasus Life
"

We have to anticipate what our customers will need and expect and we have to be able to make the case for longer-term solutions while we're fixing what we have. Defining and designing a clear end-state, even two years ahead, that our senior executives can sign-up to is a vital step."

Customer Information Operations Lead Transport for London

Other capabilities

Ready to reimagine?

Get in touch
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