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North Star

Employee Experience eBook


Is your employee experience negatively impacting your customers?

Unhappy employees leave businesses, which creates a retention problem.

Or worse – they quit and stay, giving you an engagement problem.

If you are curious about designing a better Employee Experience download a copy of our Employee Experience eBook.

Here’s what you can expect inside:

  1. Getting ahead in todays experience economy: why employee experience is critical
  2. 3 steps to align your customer and employee experience
  3. Which factors have the greatest impact on employee experience
  4. Service design: the key to creating a world class employee experience

We hope you find this asset useful and packed full of insights to help you and your organisation.

Other Perspectives

6 Reasons customers personas can help you create experiences your customers love
5 Ways a company can benefit from a service blueprint
How target customer journey mapping can revolutionise the customer experience
9 Steps to create a compelling vision
Solving the rail industry's biggest challenges
Solving the rail industry's biggest challenges through CX design
How CXD can help you stand out
How Customer Experience Design can help you stand out
Six Top Tips For Designing Great Visitor Experiences
Designing Visitor Experiences: The Five Touchpoints That Matter Most
Designing Travel Experiences That Matter
Beyond efficiency: Why accommodating every passenger matters
Access all areas: Why airports need to adapt their passenger experience strategies
Customer Experience Design - the bridge between strategy and delivery

Ready to reimagine?