In this episode, Oliver King is joined by International Hotel, Retail and Real Estate Executive, Marco Nijhof, to explore how retail can take cues from hospitality, blending emotion, experience, and a guest-first mindset to create spaces people want to return to.
Connect with Marco.
Chapters:
00:00 - The Evolution of Retail Experience
02:35 - Rethinking Customer Engagement
05:22 - Integrating Digital and Physical Experiences
08:25 - The Role of Hospitality in Retail
11:20 - Creating Emotional Connections
14:18 - The Art of Welcoming Guests
17:19 - Transforming Stores into Stories